ABOUT US
Right Focus Consultants has facilitated outplacement services to numerous separated employees from different levels and diverse multi-national environments over a number of years. Here we discovered that a substantial number of these out-placed employees could have stayed in their jobs if they knew how and if the management clearly understood their honest concerns. We observed various perceptions impacted their work attitudes, which in turn blunted their enthusiasm, affecting their productivity adversely. One other very important feedback that came across was that employees want their employers to be honest with them in the same way as the employers seek honest and open feedback from them. Employees appeared to distrust in their employers’ promised deliverables. Overall there appeared to be a lack of connection, an unfulfilled sense of belongingness and indifference to the concept of partnership between the employers and the employed.
These qualitative assessments have led us to believe that there was indeed a need to ascertain an open and honest assessment of the level of ‘engagement’ of the employees with their organisation. A true understanding of the engagement quotient will help the management to design and develop more appropriate intervention tools according to the needs of each specific group within the organization.
Right Focus Consultants was established in 2002 to provide employers with the much needed honest and open feedback from their employees. Management can comfortably share the information with the employees to affect continuous improvements and greater productivity. As an independent body, our role is to gather and impartially report the employees’ positive and negative perceptions about the organisation, work environment, their level of ‘engagement’, their fears, frustrations and failures, as well as what specifically hinders them from stretching themselves fully. We have convinced participating employees of our strong professional approach in delivering their feedback information with 100% confidentiality, thus gaining their full cooperation to impart honest and candid views voluntarily.
In offering our services, Right Focus Consultants combines over 40 years of research, marketing and management expertise in gathering, analysing and documenting high quality feedback through excellent questioning and probing skills. Findings from honest employee feedback has significantly helped the training management to cluster employees with similar needs, then design and implement more focused and tailor-made programmes.